INFORMATION & POLICIES
You'll be happy to know we have important policies in place that help to guarantee the best quality service for you and your pet. This is a brief summary of our policies. At the first Meet & Greet Consultation, we will go over and discuss the full Service Agreement together.
All payment is due in full when the Service Dates and Service Agreement have been agreed upon. This usually happens at the Meet & Greet Consultation appointment. We accept credit card (stripe card reader in-person), e-transfer, cheque, or cash.
If there are extenuating circumstances, we reserve the right to discuss different payment arrangements or a payment plan for longer service periods.
We require a set of keys to be made up prior to the time you leave. These keys will be collected at the Complementary Meet & Greet appointment, where we will learn about your pet, your home, and your pet's routine. We keep your keys in a secure location with a code attached (your personal information is not included on the key tag for security reasons). We can keep these keys on file for future visits, or if you prefer, we can arrange to have the keys returned to you after you're home.
All pets must have proof of up-to-date Rabies vaccination by a Veternarian. Unfortunately, we cannot care for animals who are not vaccinated.
We require you to supply the necessary and safe equipment/supplies needed to care for your pet. This includes, but is not limited to:
-A sturdy, well fit harness and lead rope (we prefer harnesses over collars, as they are generally more comfortable for your pet. We prefer lead ropes to retractable leashes for safety and effectiveness of training.)
-Firmly affixed vaccination tags
-Pooper Scoopers, litter boxes, and litter
-Food and medicines
Please make sure you have enough of all of these things to last for the the time you will be away. If necessary, we will purchase items required for the safe and comfortable care of your pet, and will provide you with receipts for reimbursement.
We understand that sometimes plans change. To best accomodate all of our clients, we ask that you try to let us know as soon as possible if you need to cancel.
If you request a cancellation:
8+ days prior to service, you will be issued a full refund.
2-7 days prior to service, 75% of the booking fee will be refunded.
0 - 48 hours prior to service, we will issue no refunds.
As we work on a schedule to accomodate all of our valued clients, we thank you for understanding this policy.
Policy for other visitors in the home
The Social Pet Sitter can not share access to your home while you are away. Firstly, we want to make sure we are responsible for giving your pet the best care possible, and maintaining its schedule. Other visitors may over feed, over medicate, or otherwise disturb your pets regular schedule. We can only guarantee the unprecedented care and quality of our services if we are the only service entering your home. We are insured and bonded for your peace of mind, and other visitors with access to your home during your time away may adversely affect the security of your home, which puts both your pet and our employees at risk.
**The only exception to this policy may be if The Social Pet Sitter is employed only to take your pet for daily walks. This is subject to our discretion.
If your pet exhibits agressive behaviors at the Meet & Greet, or has a history of aggressive behavior, we will not be able to care for your pet. This is for the safety of both your pet and for our employees.
A $10 surcharge will be added to regular rates for visits occuring on New Years Eve, New Years Day, Family Day, Good Friday, Easter Sunday, Easter Monday, Victoria Day, Canada Day, Heritage Day, Labour Day, Thanksgiving, Christmas Eve, Christmas Day and Boxing Day.